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Post Office Shipping Delays

POST OFFICE SHIPPING DELAYS

We hope that you are all doing well. Currently, we are living in very challenging times. As most of us are simply trying to find some kind of "normalcy" in life during COVID 19, we have yet another challenge on our hands.

A majority of our orders ship 2-3 priority mail thru the post office (USPS). Due to recent cut backs in postal staff, severe delays in mail delivery are occurring.
UPS and Fed Ex are also experiencing shipping delays due to COVID 19.

We want to assure you that nothing has changed on our end. We are still shipping within our normal 2-3 business days from the day we receive your order. We send automatic tracking information via email on the day your order ships. If you have placed an order with us please be on the lookout for an email with this information. Also, please be sure we have your current/correct email address and other information by double checking your order before you check out. If you do not receive an email from us with tracking information please check your spam/junk folder. Many emails these days are unknowingly going there - unread. This has been extremely frustrating for us as email is our primary means of communicating with our customers. Please check your spam folder regularly and if you find there are unread emails from us, please adjust your email setting and "contact list" so that our future emails can get through.

Please note: We receive exactly the same tracking information from the post office that you do. If your order is delayed and you contact us we are unable to obtain any additional information for you other than what is provided by the post office. There is no "special" phone number we can call to investigate the whereabouts of your order or estimated time of delivery. If your package is in their system, it's on the way. We are as much in the dark as you are. Sometimes your tracking information will say "in transit" or "delayed". This is the post office's way of saying they're not sure when it will arrive. Although it's extremely frustrating for both us and you, the only thing we can advise is to check the tracking information daily for updates on delivery status. Thank you for your patience. This is all the information we have at this time.

We very much appreciate you and your business. On behalf of the post office we sincerely apologize for this inconvenience and hope this situation is resolved quickly.

Warm Regards,
JaVonna Smith
Owner